Global Shipping Policy

Global Delivery

Worldwide delivery is available for orders placed through this website. We work with international and local shipping providers to deliver packages to customers around the world.

In rare cases, shipment to a particular destination may be unavailable because of carrier limitations, legal restrictions, regional conflict, natural disasters, service interruptions, or other circumstances outside our reasonable control.

Order Preparation

Most orders are processed within 1–3 business days after payment approval.

Orders requiring payment verification, address confirmation, or additional security checks may require more processing time. Processing may also take longer during weekends, public holidays, promotional periods, and periods of unusually high order volume.

Transit Time

The estimated transit time is 7–12 business days from the date of dispatch.

This timeframe is an estimate only and does not constitute a guaranteed delivery date. Actual delivery time may vary based on the destination, carrier network, customs procedures, local postal services, and circumstances beyond our reasonable control.

We are not responsible for delays caused by:

• Customs inspections or import procedures.

• Carrier or postal service disruptions.

• Weather emergencies or natural disasters.

• Public holidays or seasonal shipping volume.

• Government actions or transportation restrictions.

• Incorrect or incomplete customer information.

• Failed delivery attempts or uncollected packages.

• Events beyond our reasonable control.

Tracking Information

Tracking details will be provided when available after the order has shipped.

Tracking may not update immediately, particularly while a package is transferred between international carriers, customs authorities, and local delivery services. Please allow 2–5 business days for the first tracking update.

A lack of recent tracking updates does not automatically mean that the package is lost.

Customer Responsibility

Customers are responsible for providing a complete, accurate, and deliverable shipping address.

Before placing an order, customers should confirm:

• The recipient’s full name is correct.

• The street address and building number are complete.

• Any apartment, unit, or suite number is included.

• The city, state, province, and postal code are accurate.

• The telephone number and email address are current.

Once fulfillment has started, we cannot guarantee that the shipping address can be changed.

We are not responsible for packages that are delayed, returned, misdelivered, or lost because the customer provided incorrect or incomplete information.

Failed Delivery and Returned Packages

Customers are responsible for monitoring tracking information and responding to delivery notices from the carrier.

If a package is returned because of an incorrect address, unsuccessful delivery attempt, refusal of delivery, unpaid customs charges, or failure to collect the package, the original shipping charge will not be refunded.

Reshipping may require payment of an additional shipping fee.

Customs, Taxes, and Import Requirements

Customers are responsible for ensuring that ordered products may legally be imported into their destination country or region.

Customs duties, import taxes, brokerage charges, and local handling fees may be collected by customs authorities or delivery providers. These charges are the customer’s responsibility unless they were expressly included during checkout.

We cannot declare an order at an inaccurate value or mark a commercial purchase as a gift to avoid customs charges.

Packages delayed by customs are not considered lost while they remain under customs review.

Split Shipments

An order may be divided into multiple packages because of product availability, package size, fulfillment location, or carrier requirements.

Packages may arrive on different dates. Where available, separate tracking information will be provided for each shipment.

Lost or Delayed Orders

A package will not be considered lost solely because it has exceeded the estimated 7–12 business-day delivery period.

Before a lost-package resolution can be considered, the carrier may need to complete an investigation. Customers agree to provide reasonable assistance and any requested information necessary for the investigation.

If a shipment is confirmed as lost, we will determine the appropriate resolution in accordance with our published policies and applicable consumer protection laws.

Delivered Packages

When carrier tracking records an order as delivered, customers should first check all possible delivery locations and contact the local carrier.

We are not responsible for theft, loss, or damage occurring after confirmed delivery to the address supplied during checkout, except where responsibility cannot legally be excluded.

Shipping Damage

Visible shipping damage should be reported promptly through the Contact Us page. Customers should retain all packaging materials, shipping labels, and damaged products until the claim has been reviewed.

Photographs or videos may be required to support a carrier claim or determine the appropriate resolution.

Contact Us

For assistance with an order, tracking number, delivery delay, or shipping issue, please contact customer support through the Contact Us page on this website.