Returns, Refunds, and Cancellations

By placing an order with us, you agree to the terms of this Return and Refund Policy.

If you experience an issue with your purchase, please contact us at [lhilonke9468@hotmail.com] before returning the product. All returns require prior authorization from our customer service team.

Return Request Period

Return requests must be submitted within 14 days of confirmed delivery. Requests submitted after this period may not be accepted unless required by applicable law.

Submitting a return request does not automatically guarantee approval.

Return Requirements

To be considered for a return, the product must:

• Be unused, unworn, unwashed, and in resalable condition.

• Include its original packaging, accessories, components, and instructions.

• Show no signs of installation, modification, misuse, or accidental damage.

• Be supported by a valid order number or proof of purchase.

Unauthorized returns, cash-on-delivery returns, and packages sent to an address not provided by our customer support team may be refused.

Damaged or Incorrect Products

If your product arrives damaged, defective, or different from the item ordered, contact us within 7 days of delivery.

Your message must include your order number and clear photographic or video evidence showing:

• The condition of the product.

• The shipping packaging.

• The shipping label.

• The specific defect, damage, or incorrect item.

We may request additional information before approving a replacement or refund. Minor differences in color caused by lighting, photography, or screen settings are not normally considered defects.

Return Shipping Costs

For change-of-mind returns, ordering errors, or unsuitable size or color selections, the customer is responsible for all return shipping costs.

Original shipping fees, customs duties, import taxes, and other delivery-related charges are non-refundable unless the return results from our error or applicable law requires otherwise.

We recommend using a tracked shipping service. We are not responsible for return packages that are lost, delayed, or damaged during transit.

Refunds

Refunds are processed only after the returned item has been received and inspected.

If approved, the refund will be issued to the original payment method. Processing normally takes 5–10 business days, although your bank or payment provider may require additional time.

If an item is returned used, damaged, incomplete, or without its original packaging, we may refuse the refund or deduct an amount reflecting the loss in value, where permitted by law.

Non-Returnable Products

The following products are not eligible for change-of-mind returns:

• Customized or personalized products.

• Opened beauty, health, hygiene, or personal-care products.

• Underwear and intimate products.

• Perishable goods.

• Digital products and gift cards.

• Clearance or final-sale products.

Defective products remain subject to any rights and remedies required by applicable consumer protection laws.

Cancellations and Address Changes

Cancellation or address-change requests must be submitted before the order is processed. We cannot guarantee changes after an order has entered fulfillment.

If an incorrect or incomplete address is provided and the package is returned, refused, lost, or delivered incorrectly, the customer may be responsible for reshipping costs.

Contact Before Returning

Do not send a return to the sender address printed on the package.

To request a return, contact:

Email: [lhilonke9468@hotmail.com]

Once your request is approved, we will provide the authorized return address and instructions.

Nothing in this policy limits any mandatory rights or remedies available under applicable consumer protection laws.